How to Use Live Chat on Workeet
Workeet’s Live Chat offers a quick and practical way to communicate with clients and freelancers directly on the platform. To facilitate communication, follow the steps below to access and use the chat effectively:
1. Access the Chat
To start a conversation or review your messages, just follow these simple steps:
- Click the Chat Icon:
- In the top menu of the page, you’ll see a chat icon, typically represented by a message bubble or a “message” symbol in a visible area.
- Click on this icon to access the Live Chat.
2. View Your Conversations
After clicking the chat icon, you’ll be taken directly to the platform’s message section, where you can view all active conversations with clients, freelancers, or other users.
- Active Conversation: Ongoing conversations will appear at the top of the message list.
- Message History: All previous messages will also be available for review.
3. Start a New Conversation
To start a new conversation, follow the steps below:
- Choose the Contact: If you already have a conversation with a client or freelancer, just click the name of the person you want to chat with.
- Start the Communication: If there’s no active conversation, you can search for the specific user you want to contact, either by contact list or name, and start a new message exchange.
4. Send Your Message
With the chat open, you can now send messages easily:
- Type Your Message: In the text field at the bottom of the chat, type your message or question.
- Send: After typing your message, click the send icon (usually an arrow or speech bubble) to instantly transmit it to the other user.
5. Send Files and Documents
During the conversation, you can also share important documents and files. To do so:
- Click the Attachment Icon (usually a paperclip or similar icon).
- Choose the File: Select the file from your device that you want to send (such as images, PDFs, or other documents).
- Send the File: After selecting the file, click to send it, and it will be shared directly in the chat.
6. Quick Responses and Proposals
Live Chat also allows you to send updated proposals or quickly respond to client requests. To send a revised proposal or quote, just follow the same process as sending a message, clearly noting the changes or updated conditions.
7. Track Conversations
After sending the message or proposal, you can track the other user’s response directly in the chat window. The chat updates in real-time, allowing both parties to communicate without delays.
8. Notifications for New Messages
Whenever a new message arrives, you’ll receive a notification on the platform. If you’ve enabled notifications on your device, you will also be alerted outside the platform, ensuring you don’t miss any important communication.
9. Organization and Easy Access
If you have many open conversations, use the search function within the chat area to quickly find specific conversations. You can search by the client’s or freelancer’s name to filter messages.
10. Close or Minimize the Chat
If you need to stop using the chat, just close the message window or minimize it. The chat icon at the top of the page will indicate unread messages and allow you to access the chat again whenever needed.
Additional Tips
- Keep Communication Organized: Always try to keep the conversation clear and to the point, especially when discussing proposal details and deadlines.
- Respond Quickly: If possible, respond to messages quickly to ensure work progresses without interruptions.
- Do Not Share Personal Information: Remember that sharing personal data such as emails or phone numbers is prohibited on the platform.
Conclusion
Workeet’s Live Chat is designed to facilitate communication between clients and freelancers in a simple and effective way. By following these steps, you can manage your conversations and interactions quickly and without complications, keeping the work process smooth and transparent.